Manners matter in the workplace
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EmailBasic manners and etiquette are useful skills at work.
A basic definition of manners is a person’s outward way of behaving toward others. Etiquette, a synonym of manners, gets more at the historical set of accepted behaviors and conduct in certain societies, environments or groups.
Now picture yourself at work. Would you answer these statements true or false?
- Open doors for visitors to your company or place of work.
- A visitor or customer with an appointment takes priority over a telephone call.
- Never take a photo without getting permission from the person to be photographed.
According to Learning Seed, the correct response is true for these statements. Michigan State University Extension’s 4-H career education handout, “Good Manners – Etiquette” suggests that “good manners put others before you and are a sign of respect and courtesy. They are practical guidelines to help you interact positively with other people and can add to your future success in the world of work. Manners are what is customary for the time and may differ by culture, environment and generation.”
Our office spaces and workplace environments vary greatly these days. Paying attention to your behavior and conduct in a shared space can enhance the workplace and collaboration among co-workers. Learning Seed’s Manners at Work resource indicates, “manners and common sense good behavior are career assets as well as ways to build confidence.”
Cubicle etiquette and tips
Here are some tips for individuals that find themselves working from a cubicle:
- Treat the cubicle as if it has a door and walls. You should never yell at a coworker in a nearby area. Work on your steps: get up and walk to the person to whom you need to talk. Or you could use the phone or email.
- Avoid eating foods with strong odors.
Tips for building positive relationships
Look for ways to build positive relationships with your coworkers. For example:
- When handling cash, have another coworker present.
- Share the credit. Always credit a coworker’s idea or work that contributes to your success.
- Remember to say “please,” “thank you” and “excuse me.” Otherwise, something small might come across as sounding like a demand.
Tips for communicating via technology
Communicating via technology can be an art all of its own. Here are a couple of tips:
- Have you ever dialed a wrong number? Do not just hang up; be courteous and simply apologize for dialing the wrong number.
- When you leave a voicemail message, speak distinctly and clearly. Enunciate your words and pay attention to the speed of your speech.
- In a work setting, it is very important to identify yourself to anyone you call.
MSU Extension and Michigan 4-H Youth Development help to prepare young people for successful futures. As a result of career exploration and workforce preparation activities, thousands of Michigan youth are better equipped to be a part of and contribute to the future workforce. For more information about career exploration, workforce development and readiness, youth financial education or youth entrepreneurship, email us at 4-HCareerPrep@anr.msu.edu.
