Cancelling a Registrant in EMS
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EmailHow to cancel a registration in Events Management System.
You may need to cancel a registrant in your event if they accidentally registered multiple times or can no longer attend the event.
- Click on “Registrant Roster” on the Event Dashboard to view your active and cancelled event registrations.
- Locate the registrant you need to cancel. If there are multiple registrations for the same person, cancel the registration that has incomplete forms or is the oldest.
- Click the Cancel button in the Actions column on the left side of the registrant list.
- Check the box to “Cancel Registrant” and add an explanation for audit purposes.
- If you have a cancellation fee, it will automatically appear. If you have a cancellation fee but do not want to apply it, zero out the amount listed in the cancellation fee box.
- Click “Update”.
- If you need to refund the cancelled participant, a negative amount will appear next to the cancelled registration. You must request a refund after cancelling the registration for the refund to be processed.
Tip: You can transfer a registrant from one event to a different event as long as the questions in the registration forms are exactly the same. Email ANR Event Services at events@anr.msu.edu if you want to transfer a registrant.
