Customer Relationship Representatives -remote positions

Hiring Organization: Four Star
Employment type: Full-Time
Application Due Date: March 30, 2023

Customer Relationship Representative

PROGRESSION OF SUPERVISORS: Ecommerce Marketing and Systems Supervisor, Manager of Ecommerce, Director of Marketing and Ecommerce, CEO, Vice President, President

 

JOB SUMMARY:

  • Provide outstanding customer service to all Ecommerce customers via phone &
  • Support Four Star Greenhouse’s Mission Statement in all job-related

ESSENTIAL  FUNCTIONS:

  1. Develop and maintain good customer relations by acting as their resource, champion, problem solver, and in-house Answer phone calls, online questions, and close cases. Track and document customer interactions from first contact to post sales feedback through Salesforce with detailed cases to create actionable reports for management.
  2. Diligently watch  for patterns of   misunderstanding/deficient information through incoming cases and alert your supervisor and
  3. Order replacement plants for
  4. Actively participate in all Share your successes and challenges. Ask questions and provide suggestions for improvement.
  5. Exceed service level expectations with all internal and external
  6. Other duties as

 

ESSENTIAL SKILLS:

  1. Demonstrates more than a basic knowledge of computers and applications including Word, Outlook, Excel,
  2. Demonstrates the ability to quickly learn and adapt to new computer systems, company- specific computer programs, and other new
  3. Appropriately acknowledge challenges and successfully resolve conflicts as needed both internally and with
  4. Earn and maintain the trust and respect of all employees, co-workers, and

 

ESSENTIAL WORK HABITS:

  1. Reports to work as scheduled, maintaining a level of absences that result in minimal departmental disruption and minimal unfair burden on other
  2. Maintain a positive and cooperative attitude with all fellow Promote positive morale by working effectively as a team member.
  3. Establish priorities, work independently, and accomplish objectives with minimal supervision.
  4. Ensures that all work areas are kept clean, neat and
  5. Handles stress and pressures of the job without causing undue tension and
  6. Maintain high attention to detail in all job-related

QUALIFICATIONS:

  1. Minimum 2 years experience in a customer service role or similar
  2. Minimum 2 years experience with Microsoft
  3. Salesforce experience is a plus, but is not a
  4. Relevant college course work
  5. Submit a cover letter to be considered for this

 

PHYSICAL ASPECTS:

  1. Lifting minimum of 30
  2. Employee may be exposed to temperatures that can be 10-20 degrees above outside temperatures

Bulk of time is spent at a desk utilizing a computer

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